A telephone answering service provides a business with all the benefits of its own company receptionists, just as if they were based in a private office. The difference is, there is no need to incur the huge expenses of a staffed private office in order to achieve this level of professional service for your company.
How does it work?
You will be provided with a Glasgow city centre landline number or a business-link number to divert calls to one of two receptionists assigned to answering your calls. Our small, dedicated team of highly-trained, professional receptionists will be briefed on your company and list of clients, allowing them to fully understand how your business works. All of your calls will be answered in your company name, sounding exactly like your own personal company receptionists.
Calls will be answered Monday to Friday between the hours of 08:30 – 17:30. Upon receiving a call, your receptionist will:
- Ascertain the identity of the caller and their reason for calling
- Place them on hold
- Speed-dial you at your preferred contact number
- Ask if you would like the call transferred through or a message to be taken
Should you wish to take the call, your receptionist will inform the caller and transfer them to you. If you are unavailable or it is inconvenient for you to take the call, your receptionist will take a message containing the following 5 details:
- The individual the caller is looking for
- The name of the caller
- Their company name
- A contact telephone number
- The nature of the call
If a message is taken, your receptionist will send you an email or SMS within 5 minutes containing the details of the call.
Whilst we would recommend you take your calls and speak to clients first-hand, we realise this may not always be possible and instead you may wish us to take messages for calls we receive. Your receptionists will simply inform the callers that you are in a meeting, on a call or any other reason you would like passed on to the caller, allowing you to return the calls at your convenience.
After-hours calls
Any calls to your company telephone number after-hours or over the weekend can either be answered by a personalised voicemail service or diverted to an alternate landline or mobile number for you to answer at home.
We will manage your voicemail box by checking for messages every morning and sending you an email or SMS with the details of all messages. Alternatively, you may access your voicemail box remotely with the use of a pass-code to retrieve your messages.
The benefits of a telephone answering service
Where to begin! The benefits really are abundant for small businesses and self-employed individuals. For a start, you will no longer have to worry about missing important calls or a new sales opportunity from existing or potential clients – generally, people do not appreciate having to leave voicemail messages during normal business hours, so you run the risk of your services being discounted simply because there was nobody available to answer a call.
If you are frequently unavailable or difficult to get in touch with, you are not creating the most desirable impression for your company. Your business will therefore appear more professional by having calls answered by your own ‘staff’ and you remove the risk of any calls being unanswered or going straight to dreaded voicemail.
A telephone answering service will also give the impression that your company or business is larger than it is. Perhaps the business is just you? There is no need for clients or other companies to be aware of this fact. You can create the impression of having your own office with your own staff and nobody will be any the wiser.
You will also find that many other companies are not keen to deal with businesses operating with a sole individual or with only a mobile advertised as the contact number. A telephone answering service can address these problems and make your business more appealing to a wider audience.
Overview – What is included in the telephone answering service
- 0141 business telephone number
- 0141 fax number
- 0844 and 0800 telephone and fax numbers – (additional fee)
- Regional numbers e.g. 0207, 0131 – (additional fee)
- Call answering in your business name
- Call forwarding
- Messages by email or SMS
- Voicemail service
- Fax-to-email service
- Meeting room hire at 20% discount
- Available conferencing and videoconferencing facilities
Blue Square Offices can provide your business with that little boost of professionalism with a Telephone Answering service in Glasgow. This cost-effective package is available for a monthly fee of £39.99 or an annual discounted rate of £335.99. Telephone Answering can be arranged and purchased online and your new service will be up and running within a few hours. If you would like further information on this service please click here or contact us on 0141 353-9300.
